Privacy Policy for Text Messaging and Phone Communications

Effective Date: 25 November 2024
Untapped Learning (“we,” “our,” “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and manage your personal information when you interact with us via text message and phone. This Privacy Policy explains how we handle your information in compliance with 10DLC regulations and other applicable laws.

1. Information We Collect
When you provide us with your phone number, we may collect and store the following information:
Contact Information: Your phone number, name, and any other details you voluntarily provide.
Communication Details: Records of text messages, call logs, and other interactions with our business.
Usage Data: Non-personally identifiable information about how you interact with our text messages (e.g., delivery status, open rates, responses).

2. How We Use Your Information
We use your contact information to:
Send text messages (SMS/MMS) and make phone calls for purposes such as:
Appointment reminders.
Order updates.
Promotional offers.
Notifications about services or products relevant to you.
Improve and personalize the communication experience.
Respond to inquiries and provide customer support.

3. Consent to Communications
By providing your phone number, you consent to receive text messages and phone calls from us. These communications may be:
Automated or non-automated: Messages and calls may be sent using automated technology.
Frequency: We may send up to 10 messages per day, depending on your engagement and preferences.
You may withdraw your consent at any time by following the opt-out instructions outlined in Section 4.

4. Opt-Out Policy
We respect your right to opt out of communications. You can stop receiving text messages or phone calls from us by:
Replying “STOP” to automated text messages.
Contacting us directly at hello@untappedlearning.com or 720-908-2957 for non-automated text messages.
Once you opt out, we will remove your phone number from our communication list within 14 business days.

5. Data Sharing and Security
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
Trusted service providers who assist us in delivering text messages and calls.
Legal authorities if required by law.
We use industry-standard practices to protect your information, including encryption and secure servers.

6. Charges
Standard text messaging and data rates may apply as determined by your mobile carrier. We are not responsible for any charges you incur.

7. Your Rights
You have the right to:
Access and review the personal information we have about you.
Request corrections to your information.
Withdraw your consent to communications.
File a complaint if you believe your data has been misused.
To exercise these rights, contact us at hello@untappedlearning.com.

8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or text message and post the updated policy on our website. Your continued use of our services after such updates constitutes your acceptance of the revised policy.

9. Contact Information
If you have any questions or concerns about this Privacy Policy or our communication practices, please contact us at:
Email: hello@untappedlearning.com
Phone: 720-908-2957
Address: 555 Burbank St. Unit M. Broomfield, CO 80020



By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.