Privacy Policy

Privacy Policy for Text Messaging and Phone Communications
Effective Date: February 2, 2025
Untapped Learning (“we,” “our,” “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and manage your personal information when you interact with us via text message and phone. This Privacy Policy explains how we handle your information in compliance with 10DLC regulations, TCPA (Telephone Consumer Protection Act), and CTIA guidelines.

1. How to Opt In
By providing your mobile number and opting in through our website signup form, text message keyword (e.g., texting “JOIN” to 720-908-2957), or other written consent, you agree to receive text messages from us, including updates, reminders, and promotional messages.
You confirm that you are the account holder or have permission from the account holder to receive messages at the provided number.

2. Information We Collect
When you opt into our messaging services, we may collect and store the following information:
Contact Information: Your phone number, name, and any other details you voluntarily provide.
Communication Data: Records of text messages, call logs, and other interactions.
Usage Data: Non-personally identifiable details about your interaction with messages (e.g., delivery status, response rates).

3. How We Use Your Information
We use your information to:
Send text messages (SMS/MMS) and make phone calls for purposes such as:
Appointment reminders
Order updates
Promotional offers
Service notifications
Improve and personalize your experience.
Respond to inquiries and provide customer support.
Messages may be sent using automated or non-automated technology.

4. Message Frequency
You may receive up to 10 messages per week, depending on your engagement and preferences.

5. Opt-Out and HELP Instructions
We respect your right to opt out of communications at any time. You can unsubscribe by:
Replying “STOP” to any message to cancel future text messages.
Replying “HELP” for assistance.
Contacting us at hello@untappedlearning.com or 720-908-2957 for manual removal.
Once you opt out, you will no longer receive text messages unless you opt back in.

6. Message & Data Rates
Message and data rates may apply based on your mobile carrier plan. We are not responsible for any charges you incur.

7. Data Sharing & Security
We do not sell or rent your personal information. However, we may share data with:
Trusted service providers assisting in text message and call delivery.
Legal authorities if required by law.
We use industry-standard encryption and security measures to protect your information.

8. Your Rights
You have the right to:
Request access to your personal data.
Correct any inaccurate information.
Withdraw consent for communications.
To exercise these rights, contact us at hello@untappedlearning.com.

9. Updates to This Privacy Policy
We may update this policy from time to time. If we make material changes, we will notify you by email, text message, or website update. Your continued use of our services after such updates constitutes acceptance of the revised policy.

10. Contact Information
If you have any questions about this Privacy Policy or our communication practices, contact us at:
📧 Email: hello@untappedlearning.com
📞 Phone: 720-908-2957
🏢 Address: 555 Burbank St. Unit M, Broomfield, CO 80020
By opting into our messaging services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.